Search and View a Service Request
For Emergency Situations:
Upon completion you will be able to:
Call at 456 from any campus phone
(847) 491-3456 (Evanston)
(312) 503-3456 (Chicago)
During Business Hours:
Evanston Campus: 847-491-5201
Chicago Campus: 312-503-8000
- Sign in to FAMIS Self Service
- Search for existing service requests
- View status of service requests
Who has access?
Designated staff associates with responsibilities for requesting services from Facilities Management. Staff members must have security access as a Requestor to FAMIS Self Service.
Getting Started: Signing on to FAMIS
Go to Facilities in the left menu and click the FAMIS Self Service tab:
Getting Started: Select a Site
It is not necessary to select a campus site at this point. Click Service Requests.
Step 1: Display Service Requests
View all service requests that you have created and see the current status by selecting a time frame from the Search drop-down box. Select a filter in the drop-down menu and click Go.
Step 2: Display Service Requests
View all service requests that you have created and see the current status. The status column indicates where the service request in the process of being converted to a work order and completed. Click a service request number to view a specific service request.
Estimates have status of requested, in progress, completed, approved (by FM Supervisor), and accepted or rejected (by requesting customer).
Step 3: Display Service Requests- Advanced Search
Use the Advanced Search function, to search for a specific service request or grouping of requests. This search allows you to enter a specific service request number or choose filters to create a list of service requests.
Step 4: Display Service Requests- Advanced Search
For an individual service request number, enter the number in the Request Number field and you will see the specifics for that one request. You can also enter in other criteria for filtering.
Step 5: Display Service Requests- Advanced Search
For a search of multiple service requests, filter for specifics of requestor, funding type, status, request type, location or date. For example, if you wanted to find all service requests you made for the Rubloff Building, you would put your name in the Requestor Name field, and select the appropriate site and building, in the Location Information fields.
Note: Enter Location in the following order: Site, Building, Floor, Room. However, you are not required to fill in all location fields; in fact, you may want to search for a building, not a specific floor or room.
Step 6: Display Service Requests- Advanced Search
Here is an example of an Advanced Search. You can see that it is specific to the Requestor and the building location.
You can return to the beginning of the service request process to submit a request.