Beginning in mid-August 2016, FFRA website content will be moving to the Northwestern IT site's new section for Administrative Systems.

NUFinancials Issues

Resolved issues are shown below current issue list: resolved issues

 

 



6/25/15

ISSUE: iBuyNU or a punchout supplier fails to load (nothing happens when you click the link)
AFFECTED PROCESS/AUDIENCE:
iBuyNU/NUFinancials
EXPECTED RESOLUTION TIMEFRAME:
Use workaround
WORKAROUND:

  • If iBuyNU or a supplier punch-out site fails to load, it may be because of your browser.
  • By default, "mixed content" (secure and non-secure content) is blocked in Internet Explorer (version 10 or later), Mozilla Firefox (version 23 or later) and Google Chrome (version 21 or later).
  • When mixed content is blocked, you may see a blank page or a message saying that "Only secure content is displayed."
  • To enable a browser to view blocked mixed content, follow the relevant instructions below.

    Internet Explorer
    To view mixed content in Internet Explorer:
    1. Scroll to the bottom of the screen, and click Show All Content.
    2. The page will refresh and display any mixed content.

Google Chrome
To view mixed content in Chrome:
1. Click the gray shield icon on the right side of the address bar.
2. In the icon dialog box, click Load unsafe scripts.
3. The page will refresh.
4. Retry access to iBuyNU.

Mozilla Firefox
To view mixed content in Firefox:
1. At the top of the page, to the left of the address bar, click the small gray and white shield icon.
2. In the pop-up window that appears, click the down arrow next to "Options", and select Disable Protection for Now.
3. The page will refresh
4. Retry access to iBuyNU

 

 

6/4/15

ISSUE: Some transactions in workflow will not route for all approvals (they appear to get "stuck" in workflow)
AFFECTED PROCESS: NUFinancials workflow
EXPECTED RESOLUTION TIMEFRAME: June 30. Please use workarounds below.
WORKAROUND:

  • For Requisitions and Direct Journals: Edit the transaction to force restarting of workflow (change amount, save, then change back, e.g.).
  • For Online Vouchers and Expense Reports: Please create a new transaction and submit it into workflow. The failed transactions will be sent back and deleted.

COMMENTS:

  • This is a sporadic issue, with a very small percentage of transactions affected.
  • The transaction is in workflow, but does not appear in any approver's inbox.

5/19/15

If you are experiencing difficulty accessing NUFinancials after the upgrade, please:

  1. If you are using Internet Explorer 9, 10, or 11, remove "northwestern.edu" from compatibility view.
    HOWEVER: Cognos BI reports require Compatibility View to be enabled in IE 11. We suggest using Firefox for Cognos BI reports.
    For more information, see: I am having trouble viewing Cognos reports in Internet Explorer 11, what should I do? pdf icon

  2. If you get an authorization error, close the browser window and try the same link again.
  3. Try a different browser.
  4. Clear your browser cache.
  5. Log in to NUFinancials directly via the System Login box on the NUPortal or at https://nufin.northwestern.edu BEFORE clicking on a specific task, such as Online Voucher Entry or Create a New Expense Report.
  6. If you are still unable to access NUFinancials, please contact the IT Support Center: 847-491-4357 (1-HELP), option 2 or consultant@northwestern.edu

Some of the issues people are seeing include authorization errors and getting "stuck" on a screen when accessing iBuyNU as a Requester.
We will publish more information as it becomes available.

4/3/15

ISSUE: Some portlets on the NUPortal do not function with browser Firefox 37.
AFFECTED PROCESS/AUDIENCE: NUPortal with Firefox 37
EXPECTED RESOLUTION: Use workaround
WORKAROUND: Use a different browser, such as Internet Explorer or Safari.
COMMENTS:

  • This issue affects NUPortal portlets such as Budget Journals, Actuals Journals, Vendor Request, and the financial news feed.
  • Journals may be accessed directly via NUFinancials.

11/21/13

ISSUE: Field lookup magnifier causes IE11 to freeze
AFFECTED PROCESS/AUDIENCE: NUFinancials users with Internet Explorer 11
EXPECTED RESOLUTION TIMEFRAME: TBD

COMMENTS:

  • When using Internet Explorer 11 (IE11), if a user clicks a field lookup magnifier icon, the processing icon spins indefinitely without displaying field options.
  • IE 11 seems to not be able to properly detect if a website requires compatibility mode or not, so there is no indicator in the top bar.
  • Data entry without using lookup continues to work.
  • Firefox, Chrome, and Internet Explorer version 10 and lower may be used when field lookup is necessary.

 

8/12/13

ISSUE: Some people are unable to access some suppliers in iBuyNU via NUFinancials
AFFECTED PROCESS/AUDIENCE: Shoppers and Requesters in iBuyNU/NUFinancials with Firefox 23 (see list of affected suppliers below)
EXPECTED RESOLUTION TIMEFRAME: User determined
COMMENTS:

  • If iBuyNU or a supplier site fails to load, it may be because of your browser.
  • You may see nothing, or you may see the message "Redirecting to supplier. Please wait."
  • The reason is that Firefox 23 includes a security block for mixed content (secure and non-secure items on the same page, which happens with iBuyNU and other sites).

To access iBuyNU using Firefox 23:

  1. Attempt to access iBuyNU your usual way (this will vary based on your role in the system).
  2. A gray shield will appear to the left of the address bar at the top of the page.
  3. Click the shield and select "Disable Protection on This Page" from the drop down menu.
  4. The page should now load properly.

AFFECTED SUPPLIERS:

  • Millipore
  • Graybar
  • Henricksen

11/16/12

ISSUE: On Special Requisitions with multiple distributions, the ability to divide by amount is not behaving as expected.
AFFECTED PROCESS/AUDIENCE: All Requesters
EXPECTED RESOLUTION TIMEFRAME: Please use workaround, below.
COMMENTS: When creating a Special Requisition (Blanket, Grant Subcontract, Receive by Dollar Amount) and using multiple distributions, the ability to divide/parse out by Amount as opposed to Percent is not working as expected. Users are initially finding that the ‘Amount’ field on the first/defaulted distribution/accounting line is grayed out or not editable which will not allow a user to divide the total amount amongst multiple chart strings.

WORKAROUND

SPECIAL REQUISITION: Follow these steps to create a Special Requisition (Blanket, Grant Subcontract, Receive by Dollar Amount) where the Total Amount has to be divided between multiple chart strings by ‘Amount’ instead of ‘Percent’.

  1. On the Review and Submit page, before entering any distribution/chart string values, click on the ‘Delete Row’ or minus sign (-) to clear values that default into the ChartField fields.
  2.  A pop-up message box will display ‘Delete Confirmation.’  Click ‘OK.’
  3. After clicking on ‘OK’ the Distribution Line will re-display. The ‘Amount’ field for Distribution Line 1 will become active, allowing you to enter an appropriate amount. You can then ‘Add Rows’ or distribution lines as desired.

QUANTITY-BASED REQUISITION: When creating a Requisition that is not a Special Requisition/Amount Only Requisition, use either the Percent or Quantity field when dividing the line between multiple chart strings.

 


RESOLVED ISSUES

 

7/10/16


ISSUE: Clicking "Sign out" in the upper right corner of NUFinancials erases any previous "Remember Me" instructions set up in Multi-factor Authentication (MFA).
AFFECTED SYSTEMS: NUFinancials and administrative systems enabled with MFA
EXPECTED RESOLUTION: Resolved
WORKAROUND: You may close your browser window, but please note that this does not log you out of NUFinancials.
COMMENTS: This means that you will need to approve an MFA notification the next time you sign in to NUFinancials or any of the other MFA-enabled systems, regardless of whether you selected "Remember Me" for any of those systems on a previous visit.

12/16/15

ISSUE: NUFinancials and associated reporting will be unavailable on Saturday, Dec. 19 from 6am - 1pm.
AFFECTED SYSTEM/AUDIENCE: NUFinancials and Cognos BI (as well as other systems)
EXPECTED RESOLUTION TIME: Resolved
COMMENTS: Database maintenance will take a large number of systems offline during this time period.

09/24/15

ISSUE: Link in Expense Report Approval Email leads to view page instead of approval page
AFFECTED PROCESS/AUDIENCE: NUFinancials expense report approvers
EXPECTED RESOLUTION TIMEFRAME: September 24
WORKAROUND: Approvers can use NUPortal or Approval Inbox

8/28/15

ISSUE: Proxy submitter for expense reports is not notified when expense report is sent back for revision
AFFECTED PROCESS/AUDIENCE: NUFinancials expense report proxy submitters
EXPECTED RESOLUTION TIMEFRAME: September 23
WORKAROUND: Please monitor submitted expense reports using Expense Report View page. Expense reports that are in Pending status may have been sent back.
COMMENTS: The reimbursee gets a notification that the expense report was sent back.

9/22/15

ISSUE: Approvers are unable to send back expense reports for revision.
AFFECTED PROCESS/AUDIENCE: NUFinancials expense report approvers sending back expense reports
EXPECTED RESOLUTION TIMEFRAME: September 22

WORKAROUND: Please defer sending back expense reports until this issue is resolved

5/21/15

ISSUE: For Online Vouchers, the Exceptions link next to the Budget Status field does not open the Budget Exceptions page.
AFFECTED PROCESS: NUFinancials Budget Exceptions
EXPECTED RESOLUTION TIMEFRAME: Resolved

 

7/29/15

UPDATE
ISSUE:
New Vendor Request Center launch delayed
AFFECTED PROCESS/AUDIENCE:
NUFinancials
EXPECTED RESOLUTION TIMEFRAME:
Resolved
WORKAROUND:
Please continue to use the former Vendor Add/Maintenance form on the NUPortal > Financial section > Purchasing or Payments tab.
COMMENTS: The issue with duplicate attachment names has been resolved. The new Add Vendor Request Center is expected to be available Wednesday morning.

 

ISSUE: Users are intermittently unable get to the iBuyNU site from the NUFinancials Requisition page
AFFECTED PROCESS: Catalog Requisition - iBuyNU
EXPECTED RESOLUTION TIMEFRAME: Resolved
WORKAROUND:

  1. Click the ‘OK’ button to close the message pop-up
  2. Click the iBuyNU link again (multiple attempts may be required) or try again later.

    COMMENTS: This is a network connectivity issue. FFRA, Telecommunications and Network Services (TNS) and the iBuyNU application vendor are working to resolve the issue.

Users may see one of the following messages when attempting to access iBuyNU:

 

iBuyNU Error

5/29/15

ISSUE: Expense Report functionality is temporarily unavailable
AFFECTED PROCESS: NUFinancials Expense Reports
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: We are working to address an issue with expense reports. Users are unable to submit, approve, or take any action at this time. We will share additional information as it becomes available.

2/27/14

ISSUE: Link to expense report transaction in email notification does not always take user directly into transaction
AFFECTED PROCESS/AUDIENCE: Some NUFinancials users using link in email notification (approval, send back, etc.) to navigate directly to expense report transaction.
EXPECTED RESOLUTION TIMEFRAME:
Resolved
WORKAROUND:

  1. Using a web browser, enter the NUPortal (VPN is required when off campus)
  2. Click 'Financial' on the left side of the page
  3. Approvers may click on the Expense Report number link in the Approval Inbox on the right to get to transaction
  4. Reimbursees and proxies may click on the Payments tab, then the Find/Modify Existing Expense Report Link to get to the transaction
  5. Approve, or modify and submit the transaction as necessary
COMMENTS:
  • Other NUFinancials transaction types may be similarly affected.
  • The PeopleTools upgrade being implemented in June addresses all transaction types.
  • The issue is neither browser-specific nor user-specific.

5/4/15

ISSUE: NUFinancials will be unavailable from 6pm on Thursday, May 14 until 8am Monday, May 18.
AFFECTED PROCESS: NUFinancials
EXPECTED RESOLUTION: Resolved
COMMENTS: For more information, please see the NUFinancials Upgrade Downtime announcement.

4/30/15

ISSUE: NUFinancials is unavailable.
AFFECTED PROCESS/AUDIENCE: Requesters and Approvers
EXPECTED RESOLUTION: Resolved
COMMENTS: We are investigating the cause of the issue. We will post updates here when available. iBuyNU is not affected and shoppers can create carts.

4/13/15

ISSUE: Users are unable to access NUFinancials using the NUPortal
AFFECTED PROCESS/AUDIENCE: NUFinancials via the NUPortal
EXPECTED RESOLUTION: Resolved
WORKAROUND: Use one of the following links instead:

COMMENTS: Please note that the Financial Management Systems Gateway page is available from "Login" link in the top navigation of the FFRA website. There is also a direct link to NUFinancials in the dropdown area of that navigation item.

3/25/15

ISSUE: Expense Reports submitted into workflow will not route for electronic supervisor signatures.
AFFECTED PROCESS: NUFinancials users using electronic supervisor approvals for expense reports.
EXPECTED RESOLUTION TIMEFRAME: Resolved
WORKAROUND: Please do not SUBMIT Expense Reports into workflow. They can be created, saved, and budget checked, but please do not submit until this issue is resolved.
COMMENTS: A nightly update that loads supervisor information into NUFinancials failed. This is a data issue that will be resolved ASAP.



Help

Call 847-491-HELP (847-491-4357) option 2 or email consultant@northwestern.edu.