Beginning in mid-August 2016, FFRA website content will be moving to the Northwestern IT site's new section for Administrative Systems.

FAMIS Issues

Resolved issues are shown below current issue list: resolved issues.

 

 



9/15/15

ISSUE: FAMIS does not load and displays a server error
AFFECTED AUDIENCE: FAMIS users running Chrome browser
EXPECTED RESOLUTION TIMEFRAME: Please use workaround
WORKAROUND: Please use Firefox with workaround (contact NUIT Support Center: consultant@northwestern.edu or 847-491-HELP [4357], option 2) or Internet Explorer browsers (Supported Browsers)
COMMENTS:

4/6/15

ISSUE: FAMIS Admin requires additional configuration to work with the browser Firefox 37.
AFFECTED PROCESS: FAMIS Admin with Firefox 37
EXPECTED RESOLUTION: Use workaround
WORKAROUND: Contact NUIT Support Center (consultant@northwestern.edu or 847-491-HELP [4357], option 2) or use a different browser, such as Internet Explorer, or Safari (Mac).

 



 

RESOLVED ISSUES

5/6/16

ISSUE: Please re-run Cognos BI InfoEd and FAMIS reports run or scheduled before 9:30am today (5/6)
AFFECTED REPORTS: Cognos BI InfoEd Reports (InfoEd Report Inventory) and FAMIS Reports (Facilities Management Report Catalog)
EXPECTED RESOLUTION: Resolved 9:30a 5/6/2016
COMMENTS: The InfoEd and FAMIS ETL process was delayed by a server issue. The process completed at 10:30a this morning. Reports scheduled before that time should be re-run to ensure accurate information.

12/16/15

ISSUE: FAMIS and associated reporting will be unavailable on Saturday, Dec. 19 from 6am - 1pm.
AFFECTED SYSTEM/AUDIENCE: FAMIS (FAMIS Admin, FAMIS Self Service, FAMIS Web, and FAMIS Mobile), and Cognos BI
EXPECTED RESOLUTION TIME: Resolved
COMMENTS: Database maintenance will take a large number of systems offline during this time period.

10/2/15

 

ISSUE: FAMIS will be unavailable Saturday, 10/3, from 9-10am for scheduled maintenance
AFFECTED PROCESS: FAMIS (FAMIS Admin, FAMIS Self Service, FAMIS Web, and FAMIS Mobile)
EXPECTED RESOLUTION TIMEFRAME: 10am on 10/3
COMMENTS:

  • If you are working in FAMIS when maintenance begins, you will be automatically logged out and will receive an error message.
  • FAMIS Admin users: Please clear your Java cache when signing back into the application after the outage to avoid multiple security prompts and possible errors.

Clearing Java Cache

  1. Open Control Panel under the “Start” menu and click the Java icon to open it.
  2. Click “Settings...” under Temporary Internet Files on the General tab.
  3. Click “Delete Files....”.
  4. The Delete Temporary Files window appears. Check both “Trace and Log files” and “Cached Applications and Applets.” Click OK.
  5. Once the window disappears, click OK again.
  6. Click OK again to close the Java Control Panel window.

4/13/15

ISSUE: Users are unable to access FFRA systems using the NUPortal
AFFECTED PROCESS/AUDIENCE: FFRA systems via the NUPortal
EXPECTED RESOLUTION: Resolved
WORKAROUND: Use the following page instead:

COMMENTS: Please note that the Financial Management Systems Gateway page is available from "Login" link in the top navigation of the FFRA website. There are also a direct link to the systems in the dropdown area of that navigation item.

 

9/10/12

ISSUE: FAMIS Application/FAMIS Forms is not compatible with Java 7
AFFECTED PROCESS/AUDIENCE: FAMIS Application/FAMIS Forms
EXPECTED RESOLUTION TIMEFRAME: REsolved
WORKAROUND (IF ANY): Disable Java auto-update or downgrade to Java 6
COMMENTS:

  • If you are currently experiencing trouble accessing FAMIS Forms or FAMIS Self Service, please contact your local IT Department or the Cafe Help Desk: consultant@northwestern.edu or 1-HELP, option 2.
  • Due to incompatibilities between Oracle Forms and Java 7, we are suggesting that all FAMIS users refrain from updating to Java 7. 
  • If you have not yet updated to Java 7, your IT Department may be able to disable the Java “auto-update" function. 
  • If you have already been updated to Java 7 or if you wish to prevent the auto-update, please consult your IT Department for the next steps. 
  • This is a known issue with Oracle: https://blogs.oracle.com/stevenChan/entry/bulletin_disable_jre_auto_update
  • Please note that FAMIS Self Service is not affected

 



Help

Call 847-491-HELP (847-491-4357) option 2 or email consultant@northwestern.edu.